As a Texas-based insurance agency, we were struggling to manage high call volumes and communicate effectively with our Spanish-speaking clients. Partnering with CSC Solutions helped us streamline policy renewals, payment processing, and FNOL intake—leading to faster response times, improved client satisfaction, and more time for our internal team to focus on closing new business.

CSC Solutions has been a game-changer for our dermatology clinic. Their bilingual agents handle all our incoming appointment calls and follow-ups, which has drastically reduced our no-show rates and freed up our front desk to focus on in-person patient care. The professionalism and empathy their team brings to every patient interaction really makes a difference.

We partnered with CSC to provide bilingual customer service during peak holiday seasons, and they crushed it. Their team managed returns, tracked orders, and answered product questions in both English and Spanish without missing a beat. It felt like they were an extension of our own brand.

Managing client intake for our personal injury firm used to be a bottleneck—until we brought on CSC. Their bilingual reps handle our initial case screening and gather client information with accuracy and professionalism. They’ve helped us improve lead qualification and speed up case onboarding significantly.

Our agency works with many Spanish-speaking buyers and renters, and CSC’s bilingual team has been instrumental in booking showings, qualifying leads, and keeping communication clear. Their responsiveness and cultural awareness make a huge impact on client trust.

Before CSC, our hotel reservation team was overwhelmed, especially with international guests. Now we have 24/7 bilingual support to handle inquiries, bookings, and special requests. We've seen a measurable increase in guest satisfaction scores since we started working together.