About — CSC Solutions
About CSC

People who pick up the phone.

We started CSC in 2020 with a simple idea: US companies deserve bilingual support that's culturally aligned, time-zone friendly, and built around their actual workflow — not a generic offshore script.

Our story

CSC Solutions was founded in 2020 to bridge the gap between US businesses and the deep pool of bilingual talent in Mexico. We saw companies struggling with two things at once: rising customer service costs in the US, and underserved Spanish-speaking customers who needed real conversations, not a translation app.

"The right agent at the right time."

Today, our nearshore teams support healthcare practices, insurance carriers, financial institutions, law firms, and growing e-commerce brands across North America. We operate as an extension of your team — same time zones, same brand voice, same quality bar.

What we believe

Four principles, behind every shift.

01

Service is the product.

If we don't represent your brand the way you would, we've failed.

02

Bilingual means fluent in both.

Our agents work seamlessly in English and Spanish — not one or the other.

03

Dedicated beats shared.

Your team learns your business. They don't bounce between five clients.

04

Numbers don't lie.

KPIs, recordings, and reporting are open to you, every week.

Leadership

The team behind CSC.

Built by operators who've scaled bilingual teams for 15+ years.

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Val Valdovinos
Founder & CEO
15+ years building bilingual CX teams across North America.
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Josh Hansen
VP of Business Development
Former VP of Operations at a Fortune 500 healthcare BPO.
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Zara Vega
Head of Customer Experience
Built CX programs for fintech and insurance leaders since 2008.
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Javier Garcia
Head of Back Office
Process and quality-assurance specialist. Six Sigma Black Belt.
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Want to learn more?

Schedule a 20-minute intro call and we'll walk you through how we'd staff your operation.

Schedule a call